Shipping & FAQ

Everything you want to know before you order. The short version: your piece is made by hand, made for you, and made to last. Here's how it gets to your wall.

How it's made

Every piece starts as a drawing. One continuous line, by hand, in Hamilton — no templates, no AI, no stock library.

When you order, your print is made to order. Nothing sits in a warehouse waiting for someone to want it. Your print didn't exist until you bought it, and then it's produced on archival stock and shipped straight to you.

That's the trade: you wait a few days longer than you would for something mass-printed, and in return nothing about your piece is generic.

When it arrives

Two stages, and it's worth knowing both so the timing makes sense.

Production: 3–7 business days. This is your piece being made after you order. Framed work sits at the longer end — there's more to build.

Shipping, after that:

• Canada & U.S. — 5–15 business days

• International — 10–30 business days

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You'll get tracking by email the moment it ships.

A note on the international window: customs is its own weather system. Most orders move quickly, but a parcel can sit at a border for reasons no one controls. If yours is running long, email me — I'd rather hear from you than have you wondering.

What shipping costs

Canada & U.S. — Flat C$25. Free over C$100.

International — Calculated by order size at checkout:​

• Up to C$75 — flat C$20 

• C$75-150 — flat C$35 

• C$150 and up — flat C$50 

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No surprises at checkout. The number you see is the number you pay.

International orders may be charged customs duties or import fees by your own country. Those are set by your government, not by me, and they're the buyer's responsibility — worth checking your local rate before you order if you're outside Canada.

If something's wrong

Because every piece is made for you, I can't take returns for a change of heart or a wrong size ordered — so check the size guide before you buy.

But if it arrives damaged, defective, or lost in transit, that's on me to fix. Send a photo and your order number to hello@evilbcreative.ca within 14 days and I'll replace it or refund it. No argument, no runaround.

Full details are in the Return & Refund Policy.

Custom & commissions

Want something made just for you? I take commissions on a case-by-case basis — pet portraits, celebration pieces, original work.

Reach out at hello@evilbcreative.ca before ordering. Custom work runs on its own timeline, needs a 50% deposit to begin, and is final sale except for transit damage. Start here: Commissions.

Still have a question?

Email hello@evilbcreative.ca. You'll always hear back from a real person.